Obtaining references for future tenants is a very important part of the letting process. When done thoroughly we can weed out fraudulent people and also any adverse credit history.

“We endeavour to take the entire burden away from you”

With our experience we have refined our procedures so that the whole process is smooth from start to finish for all concerned. Below is an explanation of our procedure.

1. Completed applications are received from the Agent or the tenant by fax, email or post

2. Applications are checked for missing information needed to properly reference

3. The application is keyed into our software and assigned a unique ID

4. Once we have obtained all the relevant contact details the references are sent out

5. Once we receive the required References in writing the Final Report can be complied

6. A Credit Search is carried out to find out about credit history and voters roll information

7. The final report is either faxed or emailed to you

Time Frame

Our target is to turnaround all applications within 48 Hours. This is possible when we get the full co-operation of all the parties involved. We also provide a premium service which aims to turnaround applications within 24 Hours service.

Reporting

We always aim to keep you fully informed at all times by way of emailed or faxed updates.

A Daily Update will be sent to you at the end of each day which lists all the applications received by us. In doing this we can eliminate any missing faxes that often occur when using fax machines.

We can provide an Interim Report when for example there is a delay in processing the application. This will detail the work which has been carried out to that point.

Our recommendations

We always provide a pass or fail on our final reports so that it gives you a guide as to the suitability of the tenant. A pass mark of 65 or more is good and anything below 65 points is a fail. We always give our reasons for the final result.